Managing your page

Find your dashboard

1. Go to the site and click Log in, top right.
2. Use the email address you signed up with.
3. You land on your dashboard. Everything below happens here.

Change the words on your page

1. Click the Your Page tab.
2. Edit your headline, the line under it, your About text and your list of what you do.
3. Click Save. Your page updates within a minute.

Write for somebody who has never heard of you and is deciding whether to phone. Plain words beat clever ones.

See your page the way a customer sees it

1. Click View your page at the top of the dashboard.
2. That is the real thing, exactly as a visitor gets it.

Work through your page checklist

1. Look at the top of your dashboard for the checklist.
2. It lists the handful of things that most affect whether a visitor gets in touch, and ticks them off as you do them.
3. Tap any unticked one and it takes you to the right place to fix it.

None of it holds your page back, it is already live. Once everything is ticked the checklist disappears on its own.

Change your colours or your logo

1. Click the Your Page tab.
2. Update your brand colours or upload a logo.
3. Click Save.

A wide logo is fine. It is shown at its own shape rather than squashed into a square.

Add photos of your work

1. Go to the Your Page tab and find the photo section.
2. Upload up to fifteen. Two or more makes a gallery appear on your page, and five or more is where it starts looking properly filled in.
3. That is it. We straighten and resize each one for you, so a photo taken sideways on your phone still comes out the right way up.

Phone photos are fine. Good light and a plain background beat an expensive camera every time.

Change the big photo at the top of your page

1. Go to the Your Page tab and find the photo section.
2. Hover over the photo you want up there, or tap it on a phone.
3. Choose "Use as hero image". The one currently up there is marked "Hero image".
4. To go back to no chosen photo, choose "Unset hero image" on the current one.

Only some page styles show one big photo at the top. If yours does not, this makes no visible difference. Change it as often as you like, nothing else on your page moves.

Use a stock photo until you have your own

1. In the same photo section, use the stock photo search. It is already filled in with your trade.
2. Pick one and it is added exactly like a photo of your own.
3. Replace it with your own work when you have it. Your own always sells better.

We never present a stock photo as your work. Stock images never carry your name or a caption claiming they are yours, so nobody is misled and neither are you.

Switch your shop on

1. Click the Booking and Shop tab.
2. Turn the Shop toggle on.

Add a product

1. In the Booking and Shop tab, click Add a product.
2. Give it a name and a price. That is all that is required.
3. Write a description saying what it is, what it is made of and how big it is.
4. Save it, then add pictures.

The first picture is the one that shows in your shop and in a WhatsApp link, so make it the best one.

List something before you know the price

1. Add the product as normal and leave the price at zero.
2. Tell us to mark it as awaiting a price, or set a real price later.

It still gets its page and still appears in your shop, marked Price on request, and nobody can order it by mistake.

Add sizes, colours or other choices

1. Find the product in your list and click Options.
2. Add one option per choice, for example Small, Medium, Large.
3. Each can have its own price and its own stock.

Choose what shows on your landing page

1. Click the star next to up to three products.
2. Star nothing and your three newest are shown instead.

Count stock, or do not

1. Tick I count stock on a product and enter how many you have.
2. Leave it unticked if you make to order or restock as you go.

Leaving it off is the normal choice. A number nobody updates only ever turns away a sale.

Find it

1. Click the Selling tab.
2. Click Open Stays and Tours.

Add your rooms

1. Open Rooms and rates and click Add a room.
2. Add one entry for each KIND of room, not one for each door.
3. Say how many of that kind you have, and how many adults and children fit.
4. Give it a price for one night.

Four rooms that are all the same is one entry with four as the number you have. A room with no price is never shown to a guest, so you can describe it now and price it later.

Decide what you take up front

1. On each room, choose a share of the total or a set amount in Rand.
2. Under Your details, set how many days before arrival the rest is due.

The deposit lands in your own account. You only see this choice once you have connected Paystack or Bob Pay.

Say what the place has

1. Open Your details.
2. Tick everything that applies: WiFi, parking, breakfast, garden, and the rest.
3. Write a few lines about staying there, and your own cancellation terms.

Put it on your page

1. Once at least one room has a price, click Switch on at the top.
2. Your page gets a Stay with us section with a date picker.

Rooms only appear after a guest has chosen dates. That is on purpose: a room we cannot promise is a room we do not show.

Block nights you have sold somewhere else

1. Open Blocked dates.
2. Choose the room, the first night and the last night, and how many of them.

A blocked night behaves exactly like a booked one. Nobody can take it.

Add a trip

1. Open Tours and click Add a trip.
2. Give it a title, a date, a price a person and how many seats.
3. Write what you do and the plan for the day, and tick your photos.
4. Tick Show this on my page when it is ready.

Each trip gets its own page with its own link. That is the one to send on WhatsApp and the one Google finds.

See who is coming

1. Coming up shows arrivals and departures for the next two weeks.
2. Bookings shows everything, with what is still owed.

Cancel a booking

1. Open Bookings, find it, and click Cancel this booking.
2. Say why, for your own records.
3. If you refunded the guest in your own Paystack, tick the box to note it.

The dates go back into your calendar straight away. Your guest is not told automatically, so phone them.

See your orders

1. Click the Overview tab.
2. Every order is listed with what was bought and who bought it.

Take payment when you have no card gateway

1. You get an email with the buyer's number the moment they order.
2. Phone or WhatsApp them and arrange payment however you normally do.
3. Once the money is in, click Mark as paid on that order.

Marking it paid is what keeps your own figures right. Nothing else depends on it, but your totals do.

Take card payments online

1. Open your own Paystack account. It is free and there is no monthly fee.
2. Send us the key and we connect it.
3. Buyers then pay by card at checkout and the money goes straight to your account.

Your customers' money never passes through a DigitalFlyer account. Not ever.

Mark an order as sent

1. Find the order under Overview.
2. Click Mark as sent once it is on its way.

Write yourself a note on an order

1. Type into the note box on that order and click Save note.

Only you see it. Useful for things like paying Friday by EFT.

Cancel an order

1. Click Cancel order on it.

It stays on your list marked cancelled rather than disappearing, so your figures still add up.

Choose how you deliver

1. Go to the Booking and Shop tab and find Delivery.
2. Collection only means buyers collect and no address is asked for.
3. One delivery charge adds the same amount to every order.
4. I quote delivery per order takes the order with an address and no charge, and you confirm the cost.

Use a courier and show live prices

1. Open your own Bob Go account.
2. In the Booking and Shop tab, paste your Bob Go key into Courier account.
3. Set your collection address, which is wherever the parcels physically are.

Buyers then see a real price for their own address. Shipments are booked on your account, in your name.

List your events

1. Go to the Your Page tab and find the packages section.
2. Choose Event as the type.
3. Put the name of the evening in the name, and the date where the price would go.

Keep them current. An old date on a live page reads worse than no dates at all.

How a customer orders

1. They give a name, a contact number, and an address if they want delivery.
2. No sign-up and no password, ever.

How they check where their order is

1. Every order has its own page showing whether it is paid and whether it has been sent.
2. The link is on their confirmation and in their email.
3. If they lose it, there is a Track an order link at the bottom of your shop.